Frequently asked questions
If your question is not here, ask it on a discovery call or send it through the contact form.
Process
How long does a website take?
Most projects run four to six weeks from the discovery call to launch. The single biggest factor is how quickly content, photos, and feedback come back, which is why we collect all of it up front through the client portal.
Who writes the content?
You supply the raw material and we structure it. Copywriting support is included from the Professional package upward. If you have nothing written, we will work from the discovery call.
How many revisions do I get?
One to three rounds depending on the package. A revision round means consolidated feedback on a stage, not an unlimited stream of individual changes. Additional rounds are available hourly.
What do you need from me to start?
A logo, photos, brand colours, domain access, and a sense of what the site needs to do. The client portal asks for each of these and tracks what is still outstanding.
Pricing
What does it cost?
Packages start at $2,500 and most business websites land between $5,500 and $9,500. Every proposal itemises exactly what is included and what it costs, so there are no surprises.
How do payments work?
Either 100% upfront or a 50% deposit with the balance due at launch. Larger projects can be split across custom milestones. Invoices are paid online by card or bank transfer.
General
Do I own the website?
Yes. On final payment you own the site, the code, the domain, and every account associated with it. Nothing is held hostage on our infrastructure.
Can you work with my existing site?
Often, yes. If the underlying platform is sound we can redesign in place. If it is holding the business back, the redesign service migrates content and preserves search rankings.
Will the site work on phones?
Every site is built mobile first. The majority of visitors to a local business website arrive on a phone, so that is the layout we design against before anything else.
Support
What happens after launch?
Each package includes a support window after launch. After that, an optional maintenance plan covers updates, monitoring, backups, and content changes.
Ready to talk about your website?
A 30-minute discovery call. We will look at what you have, what it needs to do, and what it would take to get there. No obligation.